Frequently Asked Questions

Frequently Asked Questions2024-12-10T14:38:27-05:00
Can I customize the cleaning checklist to focus on specific areas?2024-12-10T15:20:27-05:00

Yes, you can!

What tasks are included in your standard cleaning package?2024-12-10T15:19:45-05:00

All your standard cleaning. Kitchen, bathrooms, dusting and floors.

How do you handle delicate or fragile items?2024-12-10T15:17:46-05:00

With care, but accidents do happen, so if it is an item that can’t be replaced or is sentimental, please do not have us clean it.

Can I request eco-friendly or hypoallergenic products?2024-12-10T15:12:59-05:00

If you provide it, we can use it but, please keep in mind that you may not get the same results.

Do you bring your own cleaning supplies, or do I need to provide them?2024-12-10T15:09:18-05:00

We provide everything; However, we prefer to use your vacuum to reduce the spread of allergens and germs.

What happens if something is damaged or goes missing?2024-12-10T15:04:13-05:00

Accidents are going to happen from time to time. If it does, we have the coverage.

Do you perform background checks on your staff?2024-12-10T15:02:11-05:00

Yes. Our team members are Federal, State, and local background checked with ID badges.

What is your cancellation or rescheduling policy?2024-12-10T14:58:28-05:00

Twenty-four business hours’ notice is needed so as not to forfeit the deposit or have a cancelation fee. 

How far in advance do I need to book?2024-12-10T14:55:21-05:00

Sometimes, we can book the same day. Of course, the more notice, the better, on bigger jobs.

Do you offer evening or weekend appointments?2024-12-10T14:53:41-05:00

No, we do not. Our team needs a break to rest and spend time with friends and family.

Can I book the same cleaner(s) each time?2024-12-10T14:49:55-05:00

If available, yes! On weekly and bi-weekly cleanings, we set your cleanings up with the same cleaning technician.

How long have you been in business?2024-12-10T14:51:28-05:00

20 years!

What areas do you serve?2024-12-10T14:34:01-05:00

Most of Polk County, Florida.

Do you offer specialized services like organizing, laundry, or pet cleanup?2024-12-10T14:33:17-05:00

We can help with laundry and organizing; however, it is not our team’s specialty.

What are your rates, and do you offer discounts for recurring cleanings?2024-12-10T14:32:36-05:00

Our minimum service visit is $125. You do save money for more frequent service.

What cleaning products and tools do you use?2024-12-10T14:31:18-05:00

We use commercial-grade cleaning supplies. Our products are safe for your family and pets, but are they not “Green products”?

Are your cleaners insured and bonded?2024-12-10T14:25:54-05:00

Insured, Bonded, and covered under Workers Comp.

How do I schedule a cleaning appointment?2024-12-10T14:25:01-05:00

You can call our office at 863-662-4646 or book a two, three, or four-hour priority cleaning right from our website from the book now tab.

What services do you provide?2024-12-10T14:28:11-05:00

We offer. Deep Cleaning, Move-in and move-out cleaning, Recurring cleaning service (Weekly, Bi-Weekly, and Monthly), and Priority Cleanings (We will work off a list of priorities provided by the client)

Experience a Qualified Cleaning Today!

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