If you have any questions, call our office at (863) 662-4646 during business hours, M-F, 8:00 a.m.- 5:00 p.m.
Service Payment
Payment: Payment is due at the time of service.
Tipping: Tipping is greatly appreciated but not required. A suggested tipping range is 10-15% of the fee. Call our office to add a tip to your credit card payments.
Rate Increases: We reserve the right to raise our rates anytime. You will be given advance notice of a price increase.
For Your Cleaning
Getting ready for the cleaning: Don’t clean before we arrive. Leave it to us! But do pick up and tidy as much as possible so we can focus on more detail and quality for you.
Please take the necessary steps to give us access in whatever way we agreed when you booked your appointment.
Secure your pets if you don’t want them around our tech.
Move any expensive, fragile, or precious possessions to a safe place that won’t be cleaned, like a spare room or inside a curio or China cabinet.
The Best Setting: The ideal cleaning situation is when no one is home. Since this is not always possible, please eliminate as many distractions as possible so our techs can work uninterrupted. We recommend you try to schedule your cleaning when fewer people are at home.
Those You Love: We do our best to work safely, but we recommend that children stay out of the area where we are cleaning. We may be working with equipment and products that are not safe for them.
We love your pets, but please secure any pet that may become overanxious, stressed, or threatening. We do not clean up after sick pets or pet accidents.
Quality Control: Our interactive quality control system depends on your feedback and communication. We need your input on the overall experience and quality you are receiving, and you can count on us to address any issues you communicate with us. Our employees take great pride in their work and want to be informed when you are disappointed with their service. Please call us at 863-662-4646 to share immediate feedback. Or email us at [email protected]. Please leave it to us to share your comments carefully and constructively.
Breakage or Damage: It’s bound to happen. We hate it when it does and do our best to prevent it! Here are our breakage and damage policies:
Each incident is reviewed on a case-by-case basis. Please save the broken or damaged item for inspection. Report the breakage or damage as soon as possible after the cleaning, within 30 days of discovery.
Before we come to clean, please move expensive figurines or glassware, fragile or unstable items to a location we do not clean, or have us skip that area completely if you do not wish to accept the risk.
Sometimes, breakage occurs when items are unstable or unsecured: pictures not hung securely, top-heavy items with unstable bases, and wobbly/tippy objects. We cannot take responsibility for such items.
We will pay up to $100 per broken or damaged item. The value must be verified for any item over $25. Sometimes, we may have the broken or damaged item repaired by a professional restoration company.